FREQUENTLY ASKED QUESTIONS

🛒 ORDERS & PRE-ORDERS

Are Lumora Luxe trays available for pre-order?

Yes. Many of our pieces are offered as pre-orders as part of limited-edition production runs.

When will my order ship?

Expected shipment dates are provided within the specific product listing.

Is my pre-order refundable?

Yes. All pre-orders are fully refundable until your order ships.
If you need to cancel or change your order before shipment, simply contact us
and we’ll take care of it.

Why does Lumora Luxe use pre-orders?

We produce our pieces in small, carefully managed batches to ensure quality, craftsmanship, and responsible sourcing.
Pre-orders allow us to:

  • Maintainhigh production standards
  • Reduce overproduction and waste
  • Offer limited edition pieces

Will I receive tracking information?

Yes. Once your order ships, you’ll receive an email with tracking details.

🔁 RETURNS & EXCHANGES

Do you accept returns?

We accept returns for unused items in original condition. Please contact us within 30 days of delivery to initiate a return.

International orders may be subject to return shipping costs
and customs duties.

What if my item arrives damaged?

If your item arrives damaged, please contact us within 72 hours of delivery with clear photos of the item and packaging. We’ll work with you to resolve the issue promptly.

✨ MATERIALS & CRAFTSMANSHIP

Are your trays handcrafted?

Yes. Every Lumora Luxe tray is handcrafted by skilled artisans using traditional techniques. Each piece is individually finished, inspected, and refined.

Do you use genuine mother-of-pearl?

Yes. We use 100% genuine mother-of-pearl (MOP) inlay.

Mother-of-pearl is a natural shell material prized for its iridescence, depth,
and luminous quality.

Is the wood real hardwood?

Yes. All Lumora Luxe trays are crafted using genuine hardwood, selected for durability, beauty, and long-term stability.

Is the wood sustainably sourced?

We work with suppliers who use responsibly and sustainably sourced wood, prioritizing ethical harvesting practices and long-term material stewardship.

Will my tray look exactly like the photos?

Your tray will match the overall design, proportions, and materials shown in our photos.
However, because we use natural materials and hand-finishing, no two
trays are exactly alike.

Subtle variations in:

  • Mother-of-pearl patterning
  • Wood grain and tone

are normal and are considered hallmarks of authentic craftsmanship, not defects.

Are variations considered defects?

No. Natural variations are not defects. They are an inherent and valued characteristic of handcrafted luxury products made from real shell and wood.

Where are Lumora Luxe trays made?

Our trays are crafted by skilled artisans using genuine materials.
Country-of-origin details are provided on product packaging in accordance with
applicable regulations.

🏡 USE & CARE

What can I use the trays for?

Our trays are designed for decorative and organizational use, including:

  • Jewelry and watches
  • Keys and everyday essentials
  • Vanity and bedside styling
  • Coffee table and entryway décor

How should I care for my tray?

To preserve the beauty of your tray:

  • Wipe gently with a soft, dry or slightly damp cloth
  • Avoid harsh chemicals or abrasive cleaners
  • Do not submerge in water
  • Keep away from prolonged direct sunlight or heat

🎁 PACKAGING &PRESENTATION

How are Lumora Luxe trays packaged?

Each tray is thoughtfully packaged to protect the piece and elevate the unboxing experience.

Packaging may include:

  • A premium paperboard box
  • A silk inlay interior for cushioning and presentation
  • A cotton or silk envelope-style protective bag for the tray

This ensures your tray arrives safely and is suitable for gifting or long-term storage.

Is the packaging gift-ready?

Yes. Our packaging is designed to feel refined, minimal, and gift-worthy straight out of the box.

Is your packaging sustainable?

We aim to use responsibly sourced paperboard and reusable protective elements wherever possible, balancing presentation with environmental consideration.

📩 SUPPORT & CONTACT

How can I contact Lumora Luxe?

You can reach us anytime at info@lumoraluxes.com.