Shipping policy

Welcome to Lumora Luxe! We are committed to ensuring your order is handled with care and delivered promptly. Please review our shipping policy below for details on processing times, shipping methods, costs, and other important information.

Order Processing

  • Processing Time: Orders are typically processed and prepared for shipment within 1–3 business days after purchase (Monday–Friday, excluding holidays}. During peak seasons or promotional periods, processing may take slightly longer as we handle increased order volume.
  • Changes & Cancellations: If you need to modify or cancel your order, please contact us within 24 hours of placing it. Once an order has been packed or shipped, we may not be able to accommodate cancellations or address changes. (Orders already in transit would fall under our returns process.)

Domestic U.S. Shipping

  • Shipping Methods & Carriers: We ship to addresses within the United States using reliable carriers such as UPS, FedEx, or USPS. We will choose the most suitable carrier for your delivery based on speed, distance, and reliability. Orders are shipped out Monday through Friday (excluding federal holidays).
  • Standard Delivery Time: Our standard shipping option generally delivers within about 2–7 business days after it leaves our facility, depending on your location. (For example, East Coast deliveries may arrive in ~2–3 days, while West Coast deliveries can take closer to 5–7 days. You will receive a tracking notification once your order ships to help you monitor the delivery timeline.
  • Shipping Costs & Free Shipping: We offer free standard shipping on orders over $200 throughout the U.S., as a thank-you to our customers for larger orders. For orders under $200, a flat standard shipping rate will apply at checkout. All applicable shipping charges and any taxes will be shown at checkout before you finalize your purchase.
  • Expedited Shipping: If you need your items sooner, expedited shipping options (such as 2-Day or Overnight delivery) are available at checkout for an additional cost. Simply select your preferred expedited method during checkout, and we will prioritize your order. Expedited orders placed after 1:00 PM ET will usually ship the next business day. Please note that carriers generally do not guarantee delivery on weekends or holidays for expedited shipments.
  • Shipping to Alaska, Hawaii & Territories: We do ship to Alaska, Hawaii, and U.S. territories. However, delivery to these locations may take a bit longer and could incur a higher shipping fee due to increased transportation costs. Any additional fees will be calculated at checkout. (Free shipping promotions may not apply to these areas unless otherwise stated.)

International Shipping

  • Availability: Lumora Luxe currently ships to select international destinations. All international orders are sent from the U.S. via international air carriers like UPS Worldwide or DHL Express, depending on service availability to your location. If your country is eligible, shipping options and rates will be displayed at checkout.
  • Delivery Time: International delivery times vary by destination. On average, orders arrive in approximately 7–14 business days after shipment. Please understand that transit times are estimates and can be affected by customs processing or carrier delays in the destination country.
  • Shipping Charges: International shipping rates are calculated at checkout based on your order weight and destination. We do not offer free shipping for international orders at this time, unless explicitly as part of a special promotion. If the actual shipping costs ends up significantly higher than the rate paid at checkout, we may reach out to discuss options or adjustments (this is a rare occurrence).
  • Duties & Taxes: Customs duties, VAT, and import taxes are the responsibility of the recipient. These fees are not included in our product or shipping prices. Your local customs office may hold a package until duties/taxes are paid, and such charges will be billed by the carrier or required upon delivery in your country. We have no control over these government-imposed fees and cannot predict what they may be, so please check with your country’s customs authority for guidance on import thresholds.
  • Customs Clearance: All international shipments include the necessary documentation for customs. In some cases, customs processing or clearance procedures may delay delivery beyond our estimated time frame – unfortunately this is beyond our control. We appreciate your patience in such instances.
  • International Returns: If an international shipment is refused by the recipient or cannot be delivered due to address issues, it may be returned to us. In such cases, any return shipping charges or customs fees incurred will be deducted from the refund for the order, as these costs are imposed by the carrier and customs. (Please see our Return Policy for more details on international returns, as we may not be able to provide pre-paid return labels for international orders.)

Order Tracking & Confirmation

  • Shipping Confirmation: For every order, once your package has left our facility, you will receive an email confirmation indicating that your order has shipped. This email will contain a tracking number and a link you can use to track the shipment’s progress. We require a valid email address at checkout to ensure you receive these updates.
  • Tracking Your Package: You can click the tracking link in your shipping confirmation email to see the latest status of your delivery. Alternatively, you may track your order by logging into your account on our website and visiting the “Track Order” section. Tracking information may take 24–48 hours to update after you receive the shipment notification, as the carrier’s systems may need time to register the package’s movement.
  • If You Don’t Receive Tracking: If you have not received a shipping confirmation or tracking number within 2–3 business days of placing your order, please feel free to reach out to our customer support. We will gladly assist you and make sure your order is on its way.

Shipping Limitations & Issues

  • Address Accuracy: Please double-check that your shipping address is complete and correct at the time of order. Include all relevant details such as apartment/unit numbers and postal codes. Lumora Luxe cannot be held responsible for orders misdelivered or delayed due to an incorrect or incomplete address provided by the customer. If a package is returned to us because of an address error, we can re-ship it to a corrected address, but additional shipping charges will apply (or, if you prefer a cancellation at that point, we will refund the item price minus the original shipping cost).
  • P.O. Boxes and APO/FPO: Please note that we do not ship to P.O. boxes or APO/FPO (military) addresses at this time. Our carriers (UPS/FedEx) require a physical street address for delivery. Orders with only a P.O. box may experience processing delays while we attempt to obtain a physical address, or they may be canceled if no alternate address can be provided.
  • Delivery Delays: While we strive to deliver all orders within the estimated time frame, occasional delays can occur due to factors beyond our control (such as inclement weather, natural disasters, carrier logistical issues, or high package volumes during holidays). We sincerely apologize for any inconvenience caused by such delays, but please understand that we cannot guarantee exact delivery dates. Unfortunately, we do not offer compensation for shipping delays that arise from carrier issues or other external circumstances. We will, however, do our best to keep you informed and assist in tracking any delayed packages.
  • Lost or Stolen Packages: Once a package is documented as delivered by the carrier, we consider it delivered. Lumora Luxe cannot assume liability for packages that are lost or stolen after confirmed delivery to the address provided. If your tracking information shows delivered but you cannot locate the package, please: 1) double-check around your property and with neighbors/building management, and 2) contact the shipping carrier directly to file a missing package claim. We will assist you and the carrier as needed in the claims process, but we are unable to refund or replace items that carriers confirm as delivered to the correct address.
  • Shipping Insurance & Signature: For your peace of mind, all orders are fully insured against loss or damage in transit. In many cases, the carrier’s insurance is sufficient; for high-value orders, we may purchase additional coverage. High-value shipments may also require a signature upon delivery as an extra security precaution. If you would prefer a signature requirement (or no signature requirement) for your delivery, please let us know at the time of order and we will do our best to accommodate. Failure to sign for a package when a signature is required may result in the package being returned to us, so please ship to an address where someone can sign (or arrange for a pickup/redirect with the carrier).
  • Undeliverable Packages: If a package is refused or unclaimed by the recipient, or if it is returned to us by the carrier as undeliverable (due to incorrect address, inability to sign, etc.), we will contact you upon its return. Depending on the situation, we can re-ship the order (additional shipping fees will apply) or issue a refund for the items. Note that any original shipping fees are non-refundable in such cases, since the carrier was paid for the attempted delivery. A restocking fee may also apply for refused packages to cover handling costs.

If you have any further questions about our shipping policy, please contact our Customer Support team. We’re here to help ensure your experience with Lumora Luxe is as smooth and delightful as possible, from checkout to delivery. Thank you for shopping with us and enjoy your beautifully crafted home décor!

Last Updated: November 2025

Contact: support@lumoraluxe.com